By, Hilary Gennaro
August, 2026
Most of the time when we think of a concierge, we think of a hotel employee who can help with personal tasks, give local information, and handle special requests. The highlight of concierge service is the ability to provide insight tailored to the individual’s needs.
This concept of individualized service can apply to many different industries, even construction. In the construction industry, concierge service includes: having a single point of contact, providing full-service management where zoning rules, permits, design plans and final clean-up are all taken care of for you, a high level of customization and unique design, 3-D visualization of your completed project, and use of top tier materials and skilled workers to ensure quality and endurance.
Gennaro Contracting strives to provide all of these services to our clients, and our leadership team constantly seeks ways to improve delivery and client satisfaction. Some of the additional services we provide are our warranties, and free safety inspections. We will also soon be rolling out a new “customer satisfaction specialist” feature which will be a dedicated point of contact, in addition to a project manager, for clients to share concerns and updates.
We seek to ensure that feedback and issues that may arise during projects are dealt with in a timely and comprehensive manner. We can only do that if we have clear and open lines of communication with our clients. We hope that the customer satisfaction specialist position will help ensure that our clients feel heard, and confident that they can be open about their concerns. At the end of the day, a home renovation or new build project is a partnership between our company and our clients.
